The Buying Process

This is a brief description of the typical purchase of a piece of Palmer equipment so that you know in advance how your order will be handled. 

1. The Customer contacts Palmer or our representative to request information or a quote for a specific process or product.
2. Palmer responds, usually within 24 hours (depending on complexity of quote), with a written quotation and product documentation for the request by email or fax. A copy of the quote is usually also mailed.
3. Palmer will follow up on that quotation to ensure that everything was received in good order and to see if there are any further informational needs.
4. When the Customer is ready to buy, a purchase order is placed either with Palmer Mfg. or our representative, depending on the territory.
5. Once the purchase order is placed, it will be immediately entered and any necessary deposits invoiced. At the same time, we will assemble a package of the machinery approval letter and drawings. Generally all of these items are sent either the day of or the day after the order is placed.
6. Once necessary deposits and approvals are received and credit is approved, equipment construction will begin. Please note that our lead times are based on receipt of the listed items. Delay in receipt can result in delay in delivery.
7. The order will be processed and shipped as expeditiously as possible.
8. Once the order has shipped, manuals will be shipped by courier the next day to the attention of the person that placed the purchase order.
9. Palmer will follow up with the Customer after the equipment has shipped to ensure that everything was received in good condition, that the installation went well, and that the equipment is functioning properly.